Frequently Asked Questions (FAQ)

General

12-month contracts are required only for:
  • Dedicated International Bandwidth
  • Business Broadband
Different service packages have different minimum subscription periods, usually low price service items accept Monthly payment and higher priced items need longer pre-payment,hence longer subscrption period.
Service subscription will be automatically renewed unless 7 days after each service / billing expiry date without payment.

To teriminate service, you would have to send your termination request by email to your account manager or login to http://support.hkti.net and submit your request. Only authorized one (which is usually the email that was used during your business account setup) is accepted to make terminations, unless otherwise specified. Any subscription expired for 7 days will be deemed as auto-terminated and all data will be removed 14-days after expiry, no data will be recoverable after that.
Yes, we do provide control panel for users to control their orders, make bill payments etc. However, as a measurement of security enhancement, we don't provide the login information to any new user immediately after subscription, you have to write email to us to get the login information.


Ordering & Payments

We accept:
  • Paypal
  • Credit Cards (Visa / Master / AE via Paypal)
  • Bank Deposit (HK, China)
  • TT Remittance (Overseas)
  • Cheque
  • Bitcoin
  • Alipay (支付宝)
  • Wechat (微信)
A. Ordering & Online Payment:
  • Select service or product category
  • Customize available service options
  • Checkout and select subscription period
  • Select Payment Method
  • Settle via online payment gateway

B. Ordering & Offline Payment:
  • Select service or product category
  • Customize available service options
  • Checkout and select subscription period
  • Select Payment Method (Deposit, TT, cheque)
  • Settle payment and send payment slip back to us

C. Customized Ordering via Account Manager:
  • Talk to your account manager or email to sales@hkti.net
  • Confirm ordering details and packages
  • Confirm payment and delivery terms
  • Receive subscription / quotation / invoice / SLA etc.
  • Settle payment, online or offline
We build our order and customise for 90% of our corporate clients, so that the lead time varies, following figures are for your reference when you place orders:
  • Server (Low End): 1-2 working days
  • Server (High End): 5-10 working days
  • Bandwidth/Broadband: 3-5 working days
  • IP: 1-3 working days
  • Cloud Server / Virtual Server: 0-1 working day

Please note that the lead time ticks only upon successful confirmation of payment. If the payment is confirmed after HKT 13:00, the next working day will be the first day of work flow.

Tecko - Linux Systems

  • CentOS
  • Debian
  • Elastix
  • Fedora
  • FreeBSD
  • Gentoo
  • OpenSuSe
  • Redhat
  • Ubuntu
  • XenServer / vSphere / KVM


You must specify if the system is 64-Bit or not during checkout


Tecko - Windows Systems

  • Windows Server 2008 R2 Datacenter: 2 TB
  • Windows Server 2008 R2 Enterprise: 2 TB
  • Windows Server 2008 R2 for IA64: 2 TB
  • Windows Server 2008 R2 Foundation: 8 GB
  • Windows Server 2008 R2 Standard: 32 GB
  • Windows HPC Server 2008 R2: 128 GB
  • Windows Web Server 2008 R2: 32 GB


More on: Microsoft Official Page
  • Windows Server 2008 All
  • Windows Server 2012 All
  • Windows Server 2016 All
  • MS SQL All versions
  • Plesk Control Panel
  • cPanel

Useful Linux Commands

Install [package name]
> yum install [package name]
> rpm -ivh [software name]
eg:
> yum install mysql 
> rpm -ivh MySQL-client-3.23.57-1.i386.rpm


Remove [package name]
> yum remove [package name]
> rpm -e [software name] 
eg:
> yum remove httpd
> rpm -e httpd
 
Search [package name]
> yum search [package name]
eg:
> yum search httpd

Update [package name]
> yum update [package name] OR yum list updates
 
List installed
> yum list installed
> yum list installed | grep “packagename”
> rpm –ql [packagename]
eg:
> yum list installed | grep “ httpd”
> rpm –ql httpd
 
 
*yum -y install [package name] = install something without asking question/ using default setting
*yum install httpd = install apache
*yum install mysql = install mysql client
*yum install mysql-server 
 
Install pico
> yum -y install nano
> cd /bin/ && ln -s nano pico
 
Use pico instead of vi
> pico /etc/resolv.conf
    
rsync -avurtopg -P 32168 ./abc/ 123.123.123.123:/abc/

Option:

on Source Server:
cd && ssh-keygen -t dsa

on Target Server:
cat source-server:/root/.ssh/id_dsa.pub >> /root/.ssh/authorized_keys
    
crontab -e 
1 1 * * * /home/ispc/cron/kill_httpd.sh

vi /home/ispc/cron/kill_httpd.sh
>> ps aux | grep -ie http | awk '{print $2}' | xargs kill -9


For cron job assignment: reference to : http://en.wikipedia.org/wiki/Cron
    


Troubleshooting

There are several connection problem types:

  1. Local Network Related
  2. Server Network Related
  3. Power Related
  4. Hardware Related

Local Network Related

You are suggested to check if you could visit other websites, such as www.google.com or www.baidu.com to see if you are facing a general network problem occured to your computer, if you can visit the website, you are online, but you still cannot connect to the server, then you are facing a server connection problem. You could use KVM to check if your password or firewall settings to be correct. If you connect to the network, please resolve it before contacting us.

Powered Related

For some/most of our clients, we provide remote control panel for their servers (KVM or iDRAC), before you contacting us, you are suggested to login to your KVM/iDRAC to check if the server power is ON.

Hardware Related

If you find that your server is ON, but still cannot be connected, then you might face hardware problem, such as PDU or harddisk problem.
In some circumstances, you might not be able to connect to your server, please run the following command and print the result to us, by email or via support platform, or by chatting with your account manager:

  • Windows: ping -t 123.123.123.123
  • Windows: tracert 123.123.123.123
  • Linux: ping 123.123.123.123
  • Linux: traceroute 123.123.123.123

Change the above IP address to your server IP, get the result, caputre the screen, and send to us (e.g. cs@hkti.net).

Subscription Statistics

Most of our clients are global businesses, that they take Hong Kong as their Asian Headquarter. The most used applications included by not limited to:

  • Application Node
    Business node for global businesses
  • Webserver
    Online presence, online businesses, trading platform
  • Mail / Exchange Server
    Mail, Documentation, Project Management
  • VPN / Proxy Server
    Cross Boundary Visiting
  • Fileserver / Document Server
    File Sharing and Distribution
  • Media / Streaming Server
    Distribution of Media / Broadcasting
Our clients ranges from startup companies to Fortune Top-500 firms as well as many Hong Kong SE listed companies. That during the consideration of their deployment of services to Hong Kong, their main concern is Support (Language, Proficiency), Stability (Network and Political).

For bandwidth urged applications, international bandwidth must be subscribed due to most of our application servers are running under shared 100Mbps network environment across different center, which also applies to mission critical business.

Management & Solutions

We provide management services in the following aspects:

  • System Availability Assurance
  • Server System Installation & Re-installation
  • System Upgrade
  • Software Upgrade
  • Hardware Monitoring & Replacement
  • Network Monitoring
  • System Remote Hand (Boot, Reboot, Shutdown, etc.)

IPMI / iDrac / iLo are management interfaces for server management, that you could do anything to the server in software level, such as: partioning, install system, check network, troubleshooting, power controlling etc. These are just 3 different names for the same thing, with little difference from each other. Usually they all allow you to manage the server with an virtual console.


  • Data Center: Server Cluster & Colocation for Business Applications
  • Business-One-IT: IT Infrasture and Application Design
  • Management Service: IT Operation
  • Virtualization: Operation Cost Cut-Down & Scability Build-up
  • Network & Security: System and Application Security Enhancements
  • Application Hosting: Application Operation Environment Setup

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