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Frequently Asked Questions

1. Q: How long would it take for my server to get ready?
   
   A: After we confirm your payment, for linux (SOHO, eBusiness) boxes , it takes 3 working days, for linux (Enterprise, CorpPro) boxes, it take 5-7 days. For Windows (SOHO, eBusiness) boxes , it takes 3 working days, for Windows (Enterprise, CorpPro) boxes, it take 5-7 days.
   
   
2. It is possible to have monthly payment instead of 6-month or 12-month prepayment?
   
   A: HKTI works on accout manager policy, most of our account managers would suggest you to have a minimum 6-month of prepayment. Monthly payment is not suggested, particularly for those high price server hosting packages, due to the risk for purchasing high-end machines. On the other hand, long prepayment means money-saving, we can give you of highest to 15%off discount on 12-month prepayment.
   
   
3. Q: What can I do when I cannot login to Windows Remote Desktop after more than 2 people login and locked the machine?
   
   A: To prevent this: you have to installed the winexit.scr, which allows you to set as a screen saver, that it will logoff the user after a preset time. In this case, other users can logon the machine after the preset time.
   
   
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Documents

1. User Guide/Manual for Plesk 8+ (Flash Tutorials)
2. Download General Service Agreements Template
3. Data Center Facilities