There are several connection problem types:
- Local Network Related
- Server Network Related
- Power Related
- Hardware Related
Local Network Related
You are suggested to check if you could visit other websites, such as www.google.com or www.baidu.com to see if you
are facing a general network problem occured to your computer, if you can visit the website, you are online, but you
still cannot connect to the server, then you are facing a server connection problem. You could use KVM to check if your
password or firewall settings to be correct.
If you connect to the network, please resolve it before contacting us.
For some/most of our clients, we provide remote control panel for their servers (KVM or iDRAC), before you contacting
us, you are suggested to login to your KVM/iDRAC to check if the server power is ON.
If you find that your server is ON, but still cannot be connected, then you might face hardware problem, such as
PDU or harddisk problem.